All domestic orders are shipped via Fedex. Free Shipping applies to Fan Purchases in the lower 48 states only. Local customers may pickup orders at our Phoenix showroom only. Please contact us to arrange an alternate shipping method if desired. Once the order has shipped, it cannot be cancelled. You will have to follow the procedures outlined in “Returning Merchandise” below. If the order has not been shipped then you will be able to cancel it, given that it is an in stock item.
Our in stock fans are shipped out within 24-48 hours. Special Order items generally ship within three to four weeks. Partial shipment of your order is available at an additional cost. Please contact us for more information. Stock status inquiries are typically responded to within 24 hours (except for orders placed on Sunday). Special orders can be cancelled within the first (24) hours of placing the order. Once the time period has expired there is no cancellation.
If an item arrives in damaged condition caused by the carrier, NOTIFY US IMMEDIATELY as we only have ten (10) business days from the date of receipt to process your claim, and resend your items. Otherwise you may have to take your claim directly with the carrier.
Brasswinds – Fan Doctor requires a signature on all packages shipped. A customer may request to have items delivered without a signature, in which case all liability is transferred to the customer. Customer will assume all responsibility for products left without a signature.
"Ships Within 24 Hours" Items
Orders for "Ships Today" fans must be placed by 2:00 pm EST in order to be processed in time for shipment, otherwise model will ship the following day. On some occasions you may select an accessory that may delay shipment. If this occurs you will be notified via email of the status of your order.
Payment Methods
We accept Visa, Mastercard and American Express through our online payment system. Please contact us if you desire to pay by other means offline. Once the order is placed, payment is received in full. If the item(s) ordered is not in stock, an order will be placed with the manufacturer, guaranteeing that you will receive the merchandise at the price you were quoted.
Defective Merchandise
Always inspect your merchandise immediately upon receiving it. If you have received damaged merchandise contact Brasswinds - Fan Doctor. Generally, fan motor problems can be solved by calling the manufacturer's technical support telephone number. If they cannot solve the problem Brasswinds - Fan Doctor will replace the damaged or defective product. You have to contact Brasswinds - Fan Doctor within 30 days from the date that the order was received. After this point there will be no refund or exchange. Before returning any merchandise please contact Brasswinds - Fan Doctor for instructions on properly retuning merchandise. Without this, returned Merchandise may be refused by Brasswinds - Fan Doctor.
Returning Merchandise
If you are unsatisfied with your purchase and the merchandise has not been installed, you may return it at our discretion. The items must be undamaged, unused, in their original packaging and must not be over thirty (30) days from date of shipment. Under these conditions please contact Brasswinds - Fan Doctor
The product returned , upon inspection, will be accepted for credit less a 15% restocking fee (Matthews Fan Co, Modern Fan Co, and all Lighting Products subject to 20% restocking) and shipping fees. The product must be returned in its original condition with all parts intact with freight prepaid by the customer. A credit will not be issued if the merchandise is not the original product ordered or if the product has been used.
In the event you are unsatisfied with your purchase and have exceeded the thirty (30) days and have not exceeded sixty (60) days, you may return the product under the same conditions stated above for store credit less an extra 10% restocking fee and shipping fees. Replacement or repair of defective products after thirty (30) days of receipt of shipment must be handled under the manufacturer's warranty. For a list of manufacturer numbers, please call Brasswinds - Fan Doctor.
Canceling Your Order
Please contact the customer care department at 1-602-482-1881 or via email at sales@Ilovefans.com for all order cancellations. Your request must be made within 24 hours of placing your order or a cancellation fee may be incurred by the manufacturer.
Website Errors
Due to the variety of manufacturers and quantity of products offered on Ilovefans.com, on occasion our site may list an incorrect price or included feature. In the event an error does occur Brasswinds - Fan Doctor will make every effort to contact the customer before the order is shipped. At which time the customer will have the option of placing the order with the corrected information.
